Delivery Terms & Refund

Delivery

(1) If we have not clearly stated otherwise in the product description, all products offered by us can be shipped immediately. Delivery will be made here at the latest within 5 working days. The deadline for the delivery in case of payment in advance is on the day after the payment order has been made and for all other forms of payment on the day of the order. If the order falls on a Saturday, Sunday or public holiday at the place of delivery, it shall expire on the next business day.

(2) The risk of accidental loss and accidental deterioration of the sold item only proceeds after the delivery of the item to the buyer.


Reservation of property rights

We reserve the right to keep the purchased items until full payment of the purchase price is made.

Right to withdrawal as customer

Consumers are entitled to a right of withdrawal under the following conditions, where consumer is any natural person who enters into a legal transaction for purposes that can be attributed mostly neither commercial nor an independent professional activity:

Instructions for revocation

Right to revocation

You have the right to withdrawal this contract within fourteen days without stating a reason.

The cancellation period sets in from the date you or a third party representative – not the carrier – has received the goods.

To exercise your right, you have to inform

Welella Negussie & Anna Papadopoulos, Welana GbR
Eisenbahnstrasse 13
D-10997 Berlin
E-Mail info@welana.com

by means of a clear statement (e.g. mail, email) about your decision to withdraw from this contract. You can make use of the attached model withdrawal form, but it is not compulsory.

Consequences of Revocation

If you withdraw from this contract, we will reimburse all payments we receive from you, including the shipping costs (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us) and repay immediately and no later than thirty days from the date on which the notification has been received through your cancellation of this contract with us. For the reimbursement, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will not be charged fees for the reimbursement.

We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract to us.

We bear the costs of returning the goods.

End of revocation



Withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back)

To :
Welella Negussie & Anna Papadopoulos, Welana GbR
Eisenbahnstrasse 13
D-10997 Berlin
E-Mail info@welana.com

Hereby give notice (s) I / We (*) withdraw from my / our (*) contract for the purchase of the following goods (*) / provision of the following service (*)

_____________________________________________________

Ordered on (*) / received on (*)

__________________

Name of the consumer

_____________________________________________________

Address of the consumer


_____________________________________________________

Signature of consumer

__________________

Date

__________________

(*) Delete where inapplicable.